Customer Service

    • ORDERING

      Once you have placed your order, you will receive an e-mail confirmation acknowledging your order request. The requested Order will only be confirmed on receiving full Payment against the order.

      We’ll bind under contract  when your package will dispatch for delivery.Once your order is shipped, you will receive notification via email with the tracking number and the expected date of delivery.

      As availability often changes during the course of a day, we suggest placing your order as soon as you have selected a dress.


      DELIVERY TIME

      To estimate the total delivery time for your purchase, please allow us up to 4-5 business days from your Order Confirmation date to process your order for shipment, in addition to the time indicated by your preferred shipping method. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.


      TRACKING

      All purchases are shipped via customer’s preferred carrier. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from the respective carrier that your purchase has been delivered.

      AUTHENTIC GUARANTEE

      We guarantee the authenticity of all products purchased through DDivna online Store.

      Our products are crafted with the highest quality materials, design and workmanship. Moreover, before delivery every single piece is thoroughly checked to ensure a defect-free quality product.

       


      PRODUCT AVAILABILITY

      All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fulfil your order.

      Moreover, If you wish to buy a product with status “out of Stock” or size not available, please send an email to fedradoo@gmail.com. Our representative will gladly inform you regarding the availability of the product.

      PAYMENT

      At Ayesha Azeem, we accept the following forms of payment for online purchases:

      • Bank Wire Transfer 
      • PayPal

       

      Payment

      ♥I accept PayPal payment ,but You do not need a PayPal Account to pay for your items through PayPal:

      ♥You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

      ♥Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact me and I will assist you in anyway that I can.

      Customers in the Croatia can pay with a direct bank transfer if they wish, please contact me directly if you want to use this method.

      Shipping

      DDivna is located in the Croatia, Europe. 
      - Packages shipped to Europe normally take 5-8 working days. 
      - Shipping to the USA have been experiencing some delays due to American customs legislation. Packages normally take around 2 weeks to arrive.
      -1-5 working days for ready to ship items
      - 1- max 3 weeks for made to order items.

      Refunds and Exchanges

      ♥ READY TO SHIP:
      If you are unhappy with your order, we accept returns or exchanges for purchased ready to ship items within 

      *10 days from shipping date for all shipments outside Europe 
      *10 days from shipping date for all shipments within Europe

      Please email us within 2 days of receiving your order to arrange for a refund or exchange !

      ♥ CUSTOM ORDERS: 
      Please contact me within 2 days of receiving your item with any concerns and so please make sure the measurements you give me to begin your custom order are accurate. Contact me immediately, so we can discuss your individual problem.
      Returns and refunds will not be possible if you wait longer.
      We do not give refunds if you tried to modify the item.

      Costumer pays for all return shipping costs.
      Please contact me with your questions, I hope we can find a best solution for everyone.


      ♥ LOST ITEMS:
      Please contact me immediately. I will send you your tracking number and contact me while you wait with any enquiries about your package. 

      Packages are rarely lost, but can be delayed and if you have trouble locating a delivered package I will do everything I can do help you find it. Usually it will be waiting for you at the Post Office. If Delivery Confirmation states that the package is waiting at the Post Office I will contact you to let you know. However, if you are unable to pick up the package in the 15 days before it is returned to me, I will happily send the package to you at a more convenient time once additional payment for postage is received. This amount will be the same listed in the original listing.

      ♥ DAMAGED PACKAGE:
      I will be happy to replace or refund any damaged package as soon as you send the damaged package back to me.
      We do not give refunds if you tried to modify the item.

      Additional Policies and FAQs

      ♥ HOW TO PURCHASE :
      As you can see, every item is unique and some of them are just one in our stock and some are made to order. It depends mostly of material used, as some of them are vintage and impossible to find again.
      Please read carefully all informations in our descriptions you can find below photos, but if you have any misunderstanding and questions or you desire another colour, we will do our best and be happy to help you ASAP. 

      Please click the "contact" or "request custom item" buttons on my opening page to inquire about custom orders. 

      If your order is custom made, I will need approximately 1-3 weeks after payment is received in full before I ship your item. 

      If you need an item soon, please contact me, and I will let you know if I can meet your deadline. 

      1. Find item you like
      2. Send me a message with exact listing info and your sizes (I am here to help you with anything!) 
      3. When we come to an agreement, you will be able to make your purchase by clicking on ADD TO CART green button.
      4.This is when I start working on your order. I am shipping your item by Croatian Post, with tracking number, nicely packaged with care. 

      I will do my best to make you happy.

      sizes: 
      SIZE XS (US 0-2, UK 6-8, Italy 36-38, France 32-34) 
      bust: fits bust around 32.5”-33.5” / 81-85 cm 
      waist: fits waist around 25”-26” / 63.5-66 cm 
      hips: fits hips around 35”-36” / 89-91 cm

      SIZE S (US 4-6, UK 10-12, Italy 40-42, France 36-38)
      bust: fits bust around 34.5”-35.5” / 87-90 cm 
      waist: fits waist around 27”-28” / 68.9-71 cm 
      hips: fits hips around 37”-38” / 94-97 cm

      SIZE M (US 8-10, UK 14-16, Italy 44-46, France 40-42) 
      bust: fits bust around 36.5”-37.5” / 92.7-95 cm 
      waist: fits waist around 29”-30” / 74-76 cm 
      hips: fits hips around 39”-40” / 99-102 cm

      SIZE L (US 12-14, UK 18-20, Italy 48-50, France 44-46) 
      bust: fits bust around 39”-40.5” / 99-103 cm 
      waist: fits waist around 31.5”-33” / 80-84 cm 
      hips: fits hips around 41.5”-43” / 105-109 cm

      Seller Information

      Divna Jurić Davidović

      Croatia

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